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March  1st, 2000 Edition
 
Extra! Extra!

NEW KIPLINGER SOFTWARE HELPS PROTECT YOUR BUSINESS - If your business uses software to manage its finances and customers, then it needs software to manage its most important asset - INFORMATION. Kiplinger's Taming The Paper Tiger software helps businesses manage the most common form of information - paper. If you rely on an employee to keep track of your company's files, then you are vulnerable to that employee leaving with the "database" in their head. The Paper Tiger protects your business by capturing that knowledge in a company asset. Just $79.95. Find out more by calling (408) 734-9494 or click on the following Web link: http://www.thepapertiger.com/finance/?referer=enews3

Industry News

DAY TRADING - Reports released by a variety of securities regulators found no widespread fraud in the day trading industry, but did uncover numerous securities laws violations. Meanwhile, a Senate subcommittee is expected to propose five changes in day trading regulations, including increased risk disclosure, modified proposals on "appropriateness" and margin loans, and new rules on trading for others when unlicensed and loans between customers. What is the potential impact of day trading on market volatility? The GAO estimates that day traders make up only .01% of individual investors, but account for 10% to 15% of Nasdaq trading volume each day.

STEPPING DOWN - In response to intense pressure from dissatisfied shareholders, Aetna chairman Richard Huber announced his resignation last Friday. Shareholder complaints include Aetna's ailing stock price and its ailing relationship with patients and doctors.

ANOTHER EXECUTIVE CHANGE - Citigroup's co-CEO, John Reed, is planning to retire in April, leaving Sandy Weill as the sole chairman and CEO. Mr. Weill at age 66, however, may not be far behind, having notified the board that he wants a successor named within two years.

CONFLICTING PRIORITIES - According to an analysis of state legislation by the Blue Cross & Blue Shield Association, the states have two major health care priorities: managed care reform and expanding access to health insurance. The problem is that some of the efforts to regulate managed care plans and mandate more benefits might actually undercut state efforts to reduce the number of uninsured.

WEISS REPORT - Weiss Ratings reports that the nation's life and health insurers suffered a 50%, or $1.8 billion, decline in realized capital gains, while profits from underwriting increased by only 4.6%, or $1.6 billion, in the first nine months of 1999. Combining both capital gains and underwriting, the industry's overall profits declined $200 million, or 1.5%.

LOOKING TO SELL? - Financial advisors looking to buy or sell practices have a couple of online resources available. Mutual Service Corp. (http://www.practice-exchange.com) and SunAmerica (http://www.4ivalue.com) both claim to match advisors who want to sell their practices with potential buyers.

CYBERCOPS - SEC Chairman Arthur Levitt announced that the agency plans to add up to 100 people to its enforcement staff, with about 60 of them dedicated to combating what is described as "burgeoning Internet fraud." Mr. Levitt also announced that SEC staff members are conducting a "special review" of mutual fund companies' marketing and sales literature.


OBESITY AND UNDERWRITING - Overweight clients are a common occurrence in underwriting life insurance. RiskTutor's February 2000 Online Newsletter provides important information about the diagnosis, causes, treatments and underwriting concerns for obese applicants. In addition, it provides links to two important assessment tools that quickly determine a person's BMI and HWR. If you are unfamiliar with these initials, then RiskTutor's February 2000 Online Newsletter is a must read. You can obtain February's newsletter, and all previous newsletters, at http://www.risktutor.com.

RiskTutor
The Agent's Advantage in Underwriting Substandard Cases

RiskTutor, Inc.
(http://www.risktutor.com)
The Leader in Underwriting Knowledge Tools
818-591-3882          818-591-0512 (fax)


DEMUTUALIZATION UPDATE - MetLife reports that 93% of the nearly 2.8 million policyholders who voted approved its plan to convert to a stock company. Canada's Sun Life plans to complete its demutualization during the week of March 20, with an IPO scheduled for the following week. Finally, American Mutual Holding Company and Indianapolis Life have signed an agreement for the companies to combine operations in connection with their respective demutualizations, with Indianapolis Life becoming a subsidiary of American Mutual.

BANK ACQUISITIONS - We will undoubtedly see some banks buying insurance companies, but expect to see more insurance companies buying banks. Reason: Most banks' return on equity is in excess of 20% and they don't want the drag of an insurance company's lower ROE.

APPEAL DENIED - State Farm's request to the Illinois Supreme Court for an expedited appeal of the $1.2 billion class action judgment in its "aftermarket" crash parts lawsuit has been denied. As a result, State Farm will now submit its appeal to the Illinois 5th District Court of Appeals.

HEROES OR HEELS? - Check out Insure.com (http://www.insure.com/life/consultants.html) for a story about a group of former life insurance agents who are used by lawyers to develop courtroom strategies against insurance companies. Several are making good money as expert witnesses and "rainmakers."

PRIVACY GOES INTERNATIONAL - The European Union, which considers the decentralized approach to data protection in the U.S. as unacceptable, and the United States are in negotiations to reach an agreement that would allow U.S. companies to conduct business with Europe if they meet certain private data commitments. It's conceivable that the privacy of European consumers could end up better protected than that of their American counterparts.

MERRILL MEGA-MERGER? - Merrill Lynch is again the subject of takeover speculation. Last year Merrill was linked with Chase Manhattan and AIG. Now Merrill is rumored to be a takeover target for Bank of America, Morgan Stanley Dean Witter and General Electric.

VIATICAL INDUSTRY FRAUD - In reaction to adverse viatical industry publicity, particularly in Florida, the Viatical Association of America has publicly endorsed anti-fraud efforts. Most of the problems stem from a practice called "cleansheeting," in which seriously ill people lie about their medical condition in order to obtain new policies for the sole purpose of immediately selling them (known in the viatical industry as buying "wet paper").

Extra! Extra!

YOUR MOST VALUABLE ONLINE SALES TOOL IS NOW THE VIRTUAL SALES ASSISTANT - To appropriately recognize its ever-expanding services, LUTC has changed the name of the Virtual Marketing Department to the Virtual Sales Assistant effective March 1, 2000.

The new name better reflects the role that online technology holds in your daily sales activities and truly symbolizes all the Virtual Sales Assistant has to offer, including the addition of the newest course to the online LUTC Library - The Agent's Assistant course. The Agent's Assistant is a training aid designed to help your assistant make you more profitable.

The Virtual Sales Assistant hasn't moved...for more information or to subscribe, please go to http://www.lutc.com.


Marketing/Tax Update

"PRICE MYTH" PLUS - As we've reported before, the Internet will not reduce the price of insurance products...advertising and other direct selling acquisition costs will prevent price reduction. Also, distribution will be king, but companies will need diverse systems; "manufacturing only" companies could get squeezed out. While the independent agent still controls the life product, the big threat is who will control the account...this is why everyone and his brother wants to sell life insurance!

MORE ON BONUS ANNUITIES - Lincoln National, which has been hard hit by annuity redemptions, has drastically accelerated its timetable for making a decision on whether to introduce its own bonus annuity. The company is, however, awaiting the outcome of an SEC review of bonus annuity sales.

LIMRA DISTRIBUTION CONFERENCES - LIMRA's recent conferences on the four major agent-based distribution systems (Multilines Exclusive Agents, Independent Producers, Agency-Building and Brokerage) were all highly informative. This event is a "don't miss" for marketing executives. The following are some of our observations:

  • The Internet...Done Right - American National presented a fantastic Internet-based quoting and client service program. The program has dramatically reduced homeowner and auto policy issue times. More exciting to us is the impact on client service. The agent can make policy changes directly and a confirming e-mail is sent to the client immediately. Results...better service and less staff needed to do it. This use of the Internet is exactly what companies will need to do to help their agents compete with direct writers...kudos to American National.
  • VL Trends - More companies are developing two distinct VL products...one for death benefit and another for cash accumulation. Also, managing client expectations may become more important as the market "cools off."
  • Business Planning Trend? - This reported by a major mutual...agent requests for business planning for their clients has increased remarkably, especially in relation to requests for estate planning. This probably reflects the agents' concern about recent proposals to eliminate the federal estate tax.
  • Annuities - Asset allocation and asset rebalancing tools are becoming more important to agents in order to sell variable annuities. FYI...index annuities now account for 19% of all annuity premiums.
WIN A ROLEX..."NEW AND IN THE BOX" - Speaking of annuities, Walt Lineberger really wants to help you sell some. In fact, if you simply register with his agency, he will put you in a drawing for a $17,000 Rolex. No kidding. Check it out at http://www.annuitymaster.com/rolex/index.html.

ELECTRONIC TAX FILING SURGES - According to the IRS, 1.2 million taxpayers filed their tax returns electronically through February 11. That's already half of the 1999 total and represents a 98% increase over the same period in 1998.

QUOTESMITH AND WESTERN-SOUTHERN - Western-Southern has developed a new Internet-only product and will distribute it via the Net and Quotesmith. We ran a few quotes and the product is competitive, but did not beat some of the traditionally-priced, agent-offered products. This "price only" based selling is going to be an uphill battle for any company.

2000 TAX TABLES - The oldest, largest and best insurance portal has had their 2000 tax tables available since January...we just forgot to mention it! Go to http://www.fsonline.com/netdir/NETtaxes.shtml and bookmark this popular page on the Financial Services Online Portal.

INVESTMENT STRATEGIES - A Fidelity Investments survey reports that an overwhelming majority of both traditional and online investors report having long-term investment strategies. Online investors, however, tend to be younger, male and more confident, "bullish" and self-directed than their traditional counterparts.

ONLINE SAVINGS - Weiss Ratings reports that investors can save an average of 80% on commissions by trading online.

HACKER COVERAGE - Although available since the inception of the Internet, "hacker insurance" has not been a popular product...until the recent series of attacks on high profile sites. AIG reports a five-fold increase in sales this month.