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March 1, 2001 Edition
Extra! Extra!
You Can Create Unlimited Referrals!

FSOnline is pleased to tell you about an incredible event that will revolutionize your practice.  Bill Cates, the industry's foremost expert on building a practice with referrals, is hosting his next Unlimited Referrals Boot Camp for Financial Professionals this May 4-5 (near Baltimore, MD). Participants in past events have reported a significant growth in business by implementing Bill's Unlimited Referrals Marketing System®.  (See a referral strategy from Bill in the Marketing and Tax section.)

FSOnline subscribers qualify for the $200 Preferred Client Discount. To learn more about this event, go to
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Industry News
MASSMUTUAL POLICYHOLDERS ASKING $4 BILLION – The MassMutual Owners Association (MMOA) has told MassMutual/Connecticut Mutual that in order to demutualize, the company must give them $4 billion. MassMutual is opposing this proposal, which was initiated by MMOA, a nationwide organization of concerned policyowners. Apparently, there is a Massachusetts law that allows mutual insurance companies domiciled in Massachusetts to demutualize without compensating policyowners. We don't know all the specifics, but such a law would appear to fly in the face of the mutual ownership concept and counter to the actions take by other companies that have demutualized. See the policyowners side of the issue at http://www.massmutualownersassociation.com.

ANNUITY MEETING – In April, LOMA, LIMRA and The Society of Actuaries will host the 4th annual Annuity Conference on how the insurance industry can prepare to deal with the risks people face in retirement. Topics include outliving one's assets, the effects of inflation, unexpected medical expenses, and how to best pass on wealth. For more information, visit http://www.loma.org.

READY OR NOT – The Nasdaq Stock Market maintains it is on track to convert to decimals by April 9, while stock traders contend that the Nasdaq needs at least four additional months.  Time will tell.

PRUDENTIAL CUTS 2,000 JOBS – Not Pru of America this time, but Prudential Plc, Britain's second largest insurer. Described as a restructuring of its direct sales force, the move reflects the UK insurance industry move towards lower cost products. Prudential said it was shifting its focus from a large direct sales force to alternative distribution channels.

BEST LOBBY – About 800 members of the Independent Insurance Agents of America (IIAA) will personally lobby their members of Congress on a range of insurance and small business issues during the 25th Annual National Legislative Conference this May in Washington. This outstanding and highly effective event empowers agents to communicate directly with their representatives and senators through hundreds of agent-congressional member meetings. Check out http://www.independentagent.com for details.

SETTLED – Four companies, Prudential, First Union, Allmerica and Lutheran Brotherhood, have agreed to pay fines and restitution to settle allegations by NASD Regulation that they improperly marketed and sold variable annuities.  The allegations centered on misleading advertising and unsuitable sales for customers' financial situations.

GO FIGURE – As U.S. financial services giant Citigroup announces its plans for European expansion in banking and wealth management services, German giant Allianz is looking to expand its U.S. life insurance operations.

INSURER FAILURES UP AGAIN – S&P reports that the number of failed U.S. insurers increased to 56 in 2000 from 40 in 1999...of the 56 insurers, five were life, 31 were P & C, 17 were health, and three were title companies. The increased rate of failures could continue through 2001. The complete article can be found at http://www.standardandpoors.com/ratings - follow the links for Forum and Insurance.

NEW LOOK – The SEC has upgraded its Web site at http://www.sec.gov.  In addition to a new look, the site now contains information for specific groups of users, such as individual investors and brokers.

BANKS VS. REALTORS – Realtors are likely to pull out all the stops to prevent a proposal allowing big banks to sell and manage real estate from becoming a reality. The proposal, issued with little fanfare by the U.S. Federal Reserve and Treasury in December, would for the first time deem real estate brokerage and property management activities to be "financial in nature," and open these activities to banks and other financial institutions. "Should this regulation take effect, consumers will be the real losers," National Association of Realtors President Richard Mendenhall told a news conference. "Real estate brokers' loyalty is to buyers and sellers. On the other hand, banks' expertise and vested interest lies in making loans."

"ANNUITY ANOMALY: RECORD SALES, RED INK" – That's the title of an article in the February 19 Investment News describing the "tight spot" some annuity companies find themselves in.  Despite record annuity sales last year, the business written may have been unprofitable due to the plunging stock market.  Since most insurers model their expenses and fees on the assumption of positive investment growth in the 8% to 10% range, a broad stock market drop creates unprofitable business.  "If you consider the broad stock market's 9% drop, variable-annuity sales from the last half of 1999 through last year were unprofitable for the industry and are unlikely to ever generate a profit," says Robert Saltzman, chief executive of Jackson National Life.

E-FINANCIAL SERVICES SHAKEOUT – New research by Extraprise finds many online financial services are migrating to "Click-and-Mortar."  Extraprise believes consumers simply see the Internet as just another communications channel, rather than as a revolutionary way of conducting business. Companies would do well to understand this also.

ONLINE ARBITRATION – Arbitration has traditionally been seen as a cheaper alternative to lawsuits and now online arbitration may offer even greater cost savings. Speed and no need for travel are the keys. "It's designed for people who say to themselves, 'It's going to cost me X amount of money and take this amount of time - and that doesn't make sense. Why don't we try to resolve it today?'" said Roy Israel, founder and CEO of http://www.clickNsettle.com. This could have a future but, like most Internet ventures, the company is not breaking even as yet.

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Marketing/Tax Update
GET MORE REFERRALS NOW – You can get referrals without even asking by using the following statement with your new clients:   "As we begin our work together, you may naturally think of others who might benefit from the work I do, but you may not know the best way to introduce me to them.  If this comes up for you, I trust you'll let me know and we'll figure out the best way for me to meet them. Make sense?"  For more referral tips like this, subscribe to Bill Cates' free e-mail newsletter at ReferralCoach.com.

AND THE WINNERS ARE – According to the most recent DALBAR study, the best life insurance consumer Web sites belong to Fidelity, TIAA-CREF and Prudential.  In the mutual fund category, there were 11 winners, among them Fidelity, Schwab, Vanguard, T. Rowe Price and Prudential.  There were nine winners in the brokerage category, including Fidelity (again!), Schwab, Merrill Lynch, E*Trade and American Express.  According to DALBAR president Louis Harvey, the year 2000 signaled "a change in the way institutions view their Web sites: less as a distribution channel and more as an efficient support channel for customers and prospects."  Sounds like a wise change in view to us...read on.

IN THE DRIVER'S SEAT – According to a new survey by Progressive Insurance, agents are still in the driver's seat when it comes to auto insurance.  An overwhelming majority of those surveyed (67.6%) bought their auto insurance from an agent with a local office.  About 21% purchased directly from an insurance company over the telephone, with just under 1% buying online.

FUTURE OF THE AMT – If anything close to President Bush's tax cut proposal becomes law, something like an additional 27 million people, primarily middle income, could be hammered by the alternative minimum tax.  As a result, lobbying groups have kicked off a campaign to have the AMT abolished, something the powerful congressional Joint Committee on Taxation is predicted to favor.

THE BEAR AND WHOLE LIFE – The growth of equity products and the Bull market of the last several years have sharply reduced the sale of traditional whole life insurance. Will the Bear market revive whole life sales?  Could be. See details at AdvisorToday.com

PEAK INVESTING – According to a recent study by Weiss Ratings, net inflows into variable annuity and variable life insurance separate accounts reached a record peak of $20.4 billion in the second quarter of 2000, just when market averages were near their highs or just beginning to decline.  "Unfortunately, right now, many investors are stuck with substantial losses, and even if the market recovers, it will take longer to recoup due to the additional fees associated with these funds," commented Martin Weiss.  While the third quarter flow of money dropped considerably to $15.9 billion, net inflows for the first nine months of 2000 totaled a record $52.2 billion, a 36.3% increase from the first nine months of 1999.
 

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BYE BYE – The final auction of one-year Treasury bills was held on February 27, ending a popular interest-deferral option for investors.  While interest on the bills was paid up front, it wasn't taxed until the year the bills matured, enabling investors to defer the tax to the following year.  The remaining T-bill options, 3- and 6-month varieties, limit this interest-deferral option.

OFFICE MAX TO SELL INSURANCE – It seems that everyone sees selling insurance as retail nirvana. The latest to join the chase is OfficeMax, which will offer a suite of small business and professional insurance policies from ePolicy through OfficeMax.com and promote its insurance services at nearly 1,000 nationwide stores.

MINIMAL IMPACT? – A Bear Stearns life insurance analyst, Andrew Kligerman, is predicting that estate tax reform will have a minimal impact on the life insurance industry.  For one thing, he feels that a compromise resulting in an estate tax exemption of $5 million to $7 million is more likely than outright repeal of the estate tax.  Mr. Kligerman also believes that large life insurance policies will continue to be sold for succession planning, to create liquidity in an illiquid estate and as a wealth-creation tool.

BLENDED HEALTH CARE – The MedAmerica Association is billing its new health care as being capable of saving clients up to 60% on premiums.  The plan blends low contracted rates for minor medical expenses with a Major Medical fully insured plan for the major or catastrophic claims.  Sounds good but...

INSWEB SUSPENDS HEALTH QUOTES – InsWeb has temporarily suspended online health insurance quoting due to the decision by eHealthInsurance, formerly the company's exclusive provider of online health-insurance quotes, to unilaterally terminate the relationship.  eHealthInsurance has filed suit alleging InsWeb failed to perform its obligations under their agreement. Of course, InsWeb disagrees and believes they will soon find an alternative health outlet.

INSWEB AND ALLSTATE – Undaunted by the loss of their health insurance carrier, InsWeb continued to expand its P & C carrier base with a two-year agreement with Allstate to market its auto, homeowners, renters and condominium insurance products online. Customers who access Allstate through the InsWeb site will also have access to the sales and service of approximately 13,000 local Allstate agents. Allstate plans to migrate to providing instant, online quotes and sales on the InsWeb site sometime in 2002.