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March 15, 2001 Edition
Extra! Extra!
Are You Leaving Money On the Table?

If you aren't using a proven system to generate referrals, you're not tapping into the full value of your clients and you're limiting income potential.  Mastering referrals is your lever to greater success.  Bill Cates, the industry's foremost expert on building a practice with referrals, is hosting his next Unlimited Referrals Boot Camp for Financial Professionals this May 4-5 (near Baltimore, MD).  By using Bill's Unlimited Referrals Marketing System®, you can create a steady flow of high-quality clients through referrals.  (See a referral strategy from Bill in the Marketing and Tax section.)

FSOnline subscribers qualify for the $200 Preferred Client Discount. To learn more about this event, go to
www.ReferralCoach.com/bootcamp.html or call Referral Coach International at 800-488-5464.

Industry News
PRU TIMES TWO – In a major financial blockbuster, Britain's Prudential PLC agreed to buy American General for about $22.3 billion...the biggest insurance deal ever. It not only makes the UK life insurer 1st in U.S. annuities, 5th in U.S. life insurance and 3rd in U.S. consumer lending, but (we believe) it will also make it the insurer with the most sales reps in the nation.  Prudential PLC is not related to Prudential Insurance Co. of America and it joins other European insurers (Aegon, Zurich, ING, AXA and Allianz) as a global insurance superpower.  The deal, however, was not greeted with enthusiasm by Prudential PLC shareholders, as the company's stock dropped 15% after the agreement was announced, with analysts saying Prudential PLC is overpaying. Although the combined company name will be Prudential PLC, the company apparently does not plan to use its brand name in the United States because of the unrelated U.S. namesake.

MORE ON BLOCKBUSTER – To consider just how big the Pru PLC/AGL deal is in the U.S., consider this:  Not only does Pru PLC own the highly successful Jackson National, it will now acquire a serious "aggregator" that had acquired the following major U.S. companies...National Life and Accident (now AGLA and arguably the largest home service company in the nation), All American, US Life and Franklin Life among others.  While some industry analysts believe there will not be a "cultural problem," we say it won't be easy.  One thing is for sure, you won't have to own an American car if you work for them...as was the case at American General as late as the mid-1990s.  The company, once headed by industry legend Woody Woodson, has definitely come a long way.

LIBERTY LOSES – Liberty Financial, the owner of the Stein Roe mutual funds, lost two top suitors when Pru PLC bought American General. Bids for the company were due this week, but it may take several more weeks to complete any transaction.

55-YEAR FIRST – For the first time in 55 years, the net worth of U.S. households declined last year.  Rising by 10% in 1998 and by 14.1% in 1999, household net worth fell by 2% in 2000.  The culprit, of course, is the declining stock market.  On Monday, the Nasdaq fell below 2,000 for the first time in 27 months, plunging in the neighborhood of 62% from its peak last March.  While not as dramatic, the Dow and S&P 500 have also been hit hard.  The burst of the stock market bubble has undermined the willingness and ability of Americans to spend as aggressively as in the recent past, further contributing to the economy's current weakness.

DOCTORS DICTATING – According to the Center for Studying Health System Change, doctors and hospitals are regaining the upper hand from insurers after years of financial setbacks. However, the power shift does not bode well for consumers. Increased reimbursements to providers, increased prescription drug spending and the ongoing managed care "backlash," forcing plans to curb their cost-control techniques, will result in higher premiums.
 

Special Drawing from the AnnuityMasters

If you sign an AnnuityMasters contract with any of six selected insurance companies between now and March 31, 2001, the AnnuityMasters will enter you in a drawing for the Gold version of Mark Sager's "Complete Arsenal of Automatic Marketing and Sales System for Financial Planners."  This marketing package is a $1,197 value, and includes a telephone consultation with Mark!  For more information, call AnnuityMasters at 800-225-4896.

NYLIC CONTRACT – New York Life has been sued by a group of current and former sales agents, claiming it held back retirement benefits and unfairly dismissed more than 1,300 agents. At risk are hundreds of million of dollars.  NYL claims the suit is "totally without merit."

MAJOR MALPRACTICE – Watson Wyatt & Co., a benefits and human resources consulting firm, has been ordered by a federal court to pay $32 million to the Connecticut Carpenters Pension Fund.  A jury awarded the damages in the suit filed by the fund due to "negligence, malpractice and breach of contract" in the calculation of liabilities.  Watson Wyatt said it discovered errors in a former employee's estimates and promptly reported them to the pension fund and "vigorously disputed" the amount of the damage claim.  Watson Wyatt carries professional liability insurance to cover their loss...do you?

LIFE RESULTS – LIMRA International's preliminary individual life insurance sales estimates for 2000 show annual premium up 9%, face amount up 10% and number of policies sold down 4%. They note, however, that the sluggish stock market may be starting to catch up with VUL, and survivorship premium is suffering due to uncertainty about the future of the estate tax.

DOUBLE WHAMMY – MetLife has reported lower than expected results in the first quarter due to losses in its personal lines P&C department. Concurrently, but probably unrelated, five women with long careers at Met filed a class-action lawsuit accusing the company of discriminating against women in hiring, promotions and compensation and retaliating against those who complain.  Privately-held State Farm also reported that a combination of increased claims and reduced rates caused its net income to drop by 60% last year.

SEATTLE QUAKE – The Insurance Information Institute estimates that insurers could pay up to $1 billion in claims as a result of the Washington state earthquake.

NO RECESSION HERE – On the heels of strong earnings growth and a stock price jump of 131%, William McGuire, CEO of managed-care giant UnitedHealth Group, took home about $5 million in 2000 compensation.  However, perennial top insurance earner and Citigroup CEO, Sanford "Sandy" Weill, did even better, doubling his 1999 income and making about $28.6 million for 2000.  Ex-U.S. Treasury Secretary Robert Rubin made about $15 million in compensation as Citigroup's executive committee chairman.

Extra! Extra!
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o Create lists right on your PC with unlimited usage. 
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o Select from 100 million listings with phone numbers included.
o Search by geography or demographics. 
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Visit ThinkDirectMarketing.com to learn more. Be sure to use promo code TDMEFSO to get your FSO discount! 

Marketing/Tax Update
SIMPLE REFERRAL TIP – Studies have demonstrated that when you say "thank you" for referrals with a small gift (lottery ticket, logo pen, etc.) your referrals will increase from 22 to 40%.  Every time you get a referral, send a small token of your appreciation – even before the prospect becomes a client. For more referral tips like this, subscribe to Bill Cates' free e-mail newsletter at ReferralCoach.com.

REPORTS OF AGENT DEATH EXAGGERATED – According to IBA West President Don Way, "The doomsayers have had their day, but now the smoke created by the online explosion has cleared and the pundits can see that the independent agency system is not going away anytime soon." Don's statement is supported by recent reports and studies that continue to wash aside predictions that direct Internet sales channels would replace insurance agents and brokers. Examples: Ohio Casualty Corp. has abandoned its direct marketing in favor of independent agents and a recent study from Progressive revealed consumers preferred to purchase insurance offline, from independent agents.

LET THE PROS DO IT – JCPenney has apparently decided to return insurance sales to insurance professionals and is selling J.C. Penney Direct Marketing Services (which includes J.C. Penney Life) to AEGON.  The parties also established a 15-year strategic marketing alliance to sell products to JCPenney customers.  The deal was worth about $1.3 billion plus up to $300 million per year for JCPenney.

TAX CUT – While the House quickly passed the income tax cut component of President Bush's tax package, it's unlikely that action will be taken in the Senate until after a budget is adopted.  Without a budget in place, a single senator could block the tax cuts unless proponents could muster 60 out of 100 votes to continue, an unlikely outcome in the evenly-divided Senate.

DATABASE LEVERAGE – Reader's Digest and GE Long Term Care Insurance have created an alliance to market long term care products to Reader's Digest customers.  GE will offer its products to Reader's Digest customers through direct mail, advertising in Reader's Digest magazine and on the Web.  Reader's Digest has other financial services ventures with AIG, Torchmark, a pet insurance company and First USA.

FUTURE OF ONLINE TRAINING – It looks like the ZigOnline people are on the right track for training online. While the product is being sold via a modified MLM approach, the concept and technology is terrific...simple, clean and easy to use.  Check it out by going to ZigOnline.com and clicking on "What is ZigOnline?" If you are a trainer in any capacity, don't miss this!
 

FREE MARKETING NEWSLETTER

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PRE-PAID LEGAL – After increasing revenues for 31 consecutive quarters, Pre-Paid Chairman Harland Stonecipher believes he has a story to tell. "We believe nothing can stop an idea whose time has come and firmly believe the time for legal service plans is now." Check them out at http://www.prepaidlegal.com/go/direct

PRINCIPAL/AMERITRADE IN 401(k) DEAL – Principal, one of the top 401(k) providers, and Ameritrade, an online brokerage company, have announced a partnership to offer self-directed brokerage accounts to 1.4 million Principal 401(k) customers.

DOESN'T HAVE A CLUE – The government is losing billions of dollars in unpaid taxes each year, but the IRS doesn't really know how much and can't figure out a way to find out without upsetting Congress and taxpayers.  There hasn't been a reliable measure of the "tax compliance gap" since the 1980s.  In 1998, the IRS ventured a guess when it estimated that $195 billion in individual and corporate income taxes went uncollected in fiscal 1997...an average of $1,625 for each of the 120 million income tax returns filed that year.  

H&R BLOCK AND ANSWER FINANCIAL – In a new partnership, H&R Block will offer its online customers insurance products from online insurance portal, Answer Financial, and Answer
Financial will offer H&R Block's Internet tax preparation tools.

AFLAC DUCK – AFLAC's duck continues to be a hit with the public and a major league home run for AFLAC.  We think he (or she?) is a great spokesperson for the company...even better than Tiger Woods for American Express.  Plus the duck works for a lot less than Tiger.