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April 1st, 2000 Edition
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Industry News
THE FUTURE? - Marking the first time that a traditional face-to-face auction-style U.S. stock exchange will close its trading floor in favor of a fully electronic system, the Pacific Stock Exchange announced that it plans to close its Los Angeles and San Francisco trading floors and merge with electronic marketplace Archipelago, a move that could signal the future of U.S. stock markets. Meanwhile, in Congressional testimony, SEC Chairman Arthur Levitt said that while he does not "see the likelihood" of an imminent merger between the NYSE and the Nasdaq Stock Market, the growth of electronic exchanges worldwide could push an affiliation between the two "maybe in the next five years."
LUTC AND THE AMERICAN COLLEGE - Two industry educational and training leaders have announced a new joint project to begin in January 2001. The new program will allow students to obtain CFP and ChFC credits by combining the academic components of the American College and the interactive, study group environment of LUTC. This could be a major step in helping many insurance agents become true financial advisors. Kudos to Dennis Stork, CEO of LUTC, and Sam Weese, President of The American College, for putting together this unique CFP education program.
CITI NEVER SLEEPS - Citigroup is proposing to acquire the remaining portion of Travelers Property Casualty that it doesn't already own. Analysts predict that the Travelers purchase could be just the beginning of a Citigroup P&C insurer consolidation campaign. Citigroup, which is trading at about 20 times 1999 earnings, could use its stronger stock currency to become a powerful insurance consolidator. Safeco, Chubb, CNA and St. Paul Cos. are among those mentioned as potential Citigroup acquisitions.
COOKING THE BOOKS - This from Investment News: "Some of the profits of major financial companies aren't worth the paper they're printed on. Chase Manhattan Corp., Conseco Inc., Axa Financial Inc. and Mony Group Inc. among others are using big gains on risky venture capital investments to boost their bottom lines by as much as 50% even though the profits are yet to be realized."
CORPORATE LESSON #2 - A turkey was chatting with a bull. "I would love to be able to get to the top of that tree," sighed the turkey, "but I haven't got the energy." "Well, why don't you nibble on some of my droppings?" replied the bull. "They're packed with nutrients." The turkey pecked at a lump of dung and found that it actually gave him enough strength to reach the first branch of the tree. The next day, after eating some more dung, he reached the second branch. In a week he was proudly perched at the top of the tree. Soon thereafter, he was spotted by a farmer, who shot the turkey out of the tree.
Moral: BS might get you to the top, but it won't keep you there.
DELAYED DECIMALIZATION - It appears all but certain that the conversion to stock decimal pricing will not take place on July 3 because the Nasdaq cannot meet the schedule. Instead, the NASD has said it will be ready by the beginning of 2001. Since the Securities Industry Association has informed the SEC that decimalization needs to take place on an industry-wide basis, a delay seems likely.
EXECUTIVE SURVEY - A recent survey of more than 200 financial services executives by Andersen Consulting and Life Office Management Association (LOMA) found that they expect 19% of the asset accumulation and wealth protection market to come from the Internet by 2005. (We see a very big difference between asset accumulation and wealth protection and aren't too sure the executives know any more about the future than the rest of us.) However, if this prediction is correct, that still leaves 81% of the market to be sold via traditional channels. Other findings: About 50% of companies expect to have online quotes and application submissions within two years; the vast majority of respondents believe that online distribution will improve the efficiency of financial advisor channels and reduce distribution costs; two-thirds of executives expect products sold over the Internet to be less expensive than products sold through traditional channels. (We don't believe so. In prior articles we have referred to the "Price Myth"...that is, due to the greatly increased competition, the Internet will not reduce the price of insurance products. Advertising and other direct selling acquisition costs will prevent price reduction.)
HMO COMPROMISE? - Reports indicate that Congressional negotiators are making progress toward agreement on an HMO appeals process, a key unresolved issue in the so-called "patient's bill of rights" legislation.
INTEREST RATES VS. MARGIN REQUIREMENTS - The Federal Reserve has been raising interest rates recently in an attempt to curb the so-called "wealth effect" (the tendency to spend more as one's wealth increases) of an "exuberant" stock market. NY Senator Charles Schumer is urging the Fed and SEC to instead raise margin requirements to tackle speculation in the stock markets. Schumer feels that "higher margin requirements would help protect small investors by decreasing the chances of a market crash and a chain reaction of selling by investors trying to meet margin calls."
INTRIGUE - In a recent administrative complaint, Florida Insurance Commissioner Bill Nelson charged that Bankers Insurance Co. attempted to "subvert, manipulate and undermine" insurance regulators and that its management showed a "lack of trustworthiness." The charges stem from alleged efforts by the company to intimidate a state official by hiring a private investigator to pry into aspects of his personal life. The state employee has also brought a civil lawsuit against Bankers. Moving up the East Coast, Prudential Securities obtained an injunction from a New York State Supreme Court judge to block Credit Suisse First Boston from hiring any more of Prudential's asset-backed securities traders. CS First Boston supposedly attempted to lure the entire 35-person Prudential asset-backed group and succeeded in hiring nine senior members of the Prudential group. CS First Boston's actions were apparently in reaction to Deutsche Bank AG's hiring of 12 senior members of CS First Boston's team early in March.
ALLSTATE UPDATE - Allstate says it will open a new client information center later this spring to support telephone and Internet sales of its policies. This follows last year's announcement that it was cutting 4,000 non-agent jobs, reshaping its sales staff and reinvesting the savings in telephone and Internet sales.
ANOTHER THRIFT CHARTER - Kansas City Life has joined the ranks of AIG, Axa, Hartford, New York Life and State Farm by gaining regulator approval to operate a thrift. To be called Generations Bank, the thrift subsidiary will offer a range of banking products through its agents, direct mail and the Internet.
"HYBRID" REGULATION - The Securities Industry Association has endorsed a form of "hybrid" regulation under which one regulator would supervise the activities of securities firms while each stock market would be responsible for oversight of its trading, listing and other market activities.
NAIFA ADDRESSES FINANCIAL ADVISORS - When the National Association of Life Underwriters changed its name to the National Association of Insurance and Financial Advisors, it took an important step on behalf of its nearly 100,000 members. NAIFA has now partnered with Thomson Financial, publishers of Financial Planning magazine and Financial Planning Interactive, for new educational venues. The NAIFA Division of Financial Advisors will hold its first professional education event just for financial services on May 18-20 in Dallas. Go to http://www.financial-planning.com/Advisors_Forum/ for details and online registration.
QUACKENBUSH - California's elected Insurance Commissioner Chuck Quackenbush is in the news a lot...especially lately. The Los Angeles Times reported that he collected political contributions from insurance companies and used them to repay his wife for personal loans she made to her failed state Senate campaign...about $100,000 in total. He is also being sued by foreign insurers for his efforts to make them accountable for Holocaust claims. The insurers are claiming that Chuck is carrying this "extraterritorial" thing a bit too far.
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LOWER TAX BURDEN - While it may be hard to believe (especially at this time of year), a variety of studies indicate that the federal income tax burden has shrunk to its lowest level in four decades for all but the wealthiest Americans. For example, the conservative Tax Foundation estimates that the median two-earner family paid 8.8% of their income in 1998, about the same as 1955, while the Treasury Department estimates that a four-person family with the median income of $54,900 paid 7.46% of that in income tax, the lowest since 1965. Furthermore, more than one-third of eligible taxpayers pay no income taxes. This might help explain why so many voters place tax cuts at the bottom of their list of priorities.
DISABILITY INCOME & LONG-TERM CARE - Recognizing the importance of these products, LIMRA International has changed the name and focus of its Health Insurance Forum (held annually since 1948) to the Disability Income & Long-Term Care Insurance Forum. LIMRA also announced that LOMA would become a cosponsor of the meeting, making it possible to broaden the focus from sales and marketing to include other disciplines associated with the products, such as underwriting, claims and product development. Go to http://www.limra.com for details.
OOPS! - SelectQuote inadvertently allowed online application information to remain on the screen for subsequent viewers to see. They fixed the problem quickly but this is not the kind of thing that you want happening on your e-commerce site.
MUM'S THE WORD - MUM stands for Money Under Management. This from guru Howard Wight..."That's the direction the financial services industry is going. I suggest you think in terms of getting as much money under your management as possible. Money under management includes cash value. The sooner you start...the better."
MARRIAGE PENALTY TAX - Senate Republicans are proposing "marriage penalty" legislation that would be even more costly than the version passed by the House in February ($248 billion over 10 years compared to the House's $182 billion). This despite a threatened presidential veto and an appeal from Fed Chairman Alan Greenspan to use government surpluses to pay down the national debt in preparation for the Baby Boomer retirement onslaught. (By the way, if you're an Alan Greenspan fan, be sure to visit http://www.getexuberant.com; yes, he has a fan club.)
OSCAR, ADDY AND ADVERTISING - New York Life introduced its new $38 million television advertising campaign at the Academy Awards and is also one of the sponsors of Oscar.com, the official Internet site for the Annual Academy Awards show. The ADDY Awards, held under the auspices of the American Advertising Federation, honored Lowestpremium.com with two awards...for logo design and excellence for the company's Web site. Which reminds us to remind you that our FSO financial publications are not only the best on the Net, they are the largest. Check out http://www.fsonline.com for the best advertising buys in the industry!
SYNERGY - Several high profile CPA firms and financial service providers are joining forces to help accountants build financial planning capability. Accountants are moving into planning because more people are doing their own taxes and "it hurts something awful" to watch their clients take big checks to the planner down the street. The new group, appropriately called Synergy, will allow accountants to take advantage of some of the member firms' back office support and receive commissions for making referrals.
FREE ERISA - If you're interested in information on the investments and structure of more than one million employer-provided pension and health/welfare plans, go to http://www.freeERISA.com, where copies of the Form 5500 reports plans must file with the Department of Labor are available free of charge. While we're (kind of) on the same subject, the Pension Benefit Guaranty Corp. (PBGC) reported a $7 billion surplus for 1999.
E-MAIL MARKETING - For advisors and companies alike, e-mail marketing is becoming more important. Forrester (http://www.forrester.com) projects a $4.8 billion industry for e-mail marketing services by 2003. Marketers will need the help of e-mail marketing service providers to help combat e-mail saturation...by 2004, the average household will receive nine e-mail marketing messages a day. Two suggestions: Use e-mail for one-to-one dialogues with customers and, instead of just pushing products, use it to offer value in the form of service. Forrester also believes "the Internet may soon bring out the softer side of the financial planning industry" by forcing more marketing attention on relationships. Maybe more companies should consider sponsoring inspirational e-mails like those offered by http://www.dailyinbox.com.
GRADE A - The Consumer Federation of America has graded each state insurance department's web site, giving an "A" to AZ, CA, CO, CT, FL, IL, KS, ME, MO, NY, OH, OR, TX, WA and WI. The full CFA report can be found at http://www.doi.state.fl.us/Consumers/Alerts/Press/2000/CFA_rpt.pdf. You'll need Adobe's Acrobat Reader on your computer in order to download the report.
CLICK AND BRICK - This from a London insurers conference, "Insurance companies are in a battle for 'click and brick' customers...those who value both e-commerce and personal commerce." We're not sure what the relevance is, but we like the "click and brick" thing.